FAQs & Policies

Shipping:

*Overnight Express Shipping is not offered at this time.

*Shipping may take longer than expected due to delays. Please makes plans to order in advance.

Some products are only available for pre-order, please read product description to learn transit times for pre-orders.  

Orders that do not include a pre-order item typically leave our facility within 1-3 business days, and will arrive to the customer anywhere from 2-10 business days.  Orders from Launch Days take approximately 1 week leave our facility.

Shipping is free for domestic orders over $75

International Shipping - Ship times vary.  Please be aware that customs may be charged on buyers end.

Unfortunately we do not offer priority or express shipping internationally. 

Shipping times on international orders (including Canada) can take up to 4 weeks.  If you haven't received your package after 4 weeks, please contact us.  

At this time, unfortunately we do not have a way to ship to Australia. We are looking forward to changes in shipping services to open orders again to Australia. Thank you for your patience. 

Please consider insuring your package with Route Package Protection as it will cover for any hiccups in package delivery. Holly and Bloom is not responsible for lost, damaged, or stolen packages. In the event that your package is stuck in transit, lost, or stolen, a Route claim can not be filed for 7 days so please make sure to order in advance.

Returns:

We accept returns of unworn products within 14 days of the customer receiving the product. Items cannot be returned if they have been washed, damaged, the tag removed, or used for a photoshoot. If you would like to make a return please include your order number or packing slip, so that we can process your refund or exchange as soon as possible.

We do not refund shipping fees or provide return labels.

Please send the product back to this address...

Holly and Bloom

3000 North University, Suite 150

Provo, UT 84604

Frequently Asked Questions

1. What size should I order?
Product size information can be found toward the middle or bottom of each product detail page. We recommend sizing up, if they are in between sizes for longer wear. Our dresses are true to size so we also recommend picking a piece of clothing of theirs that fits them perfectly, laying it flat, and then measuring it on the areas indicated on the size chart. Keep in mind our dresses have a bit of stretch to them in the bodice.

2. What does preorder mean?
To avoid sell out risk, we occasionally make our products available for preorder. Preorder products are made and shipped after your order is placed, taking about 4-6 weeks to ship to you.

If a product does not have a preorder notice listed under the product description, it will start the shipping process within 1-3 business days from when you place your order.

If you have a combination of preorder products and ready to ship products on your order, it will ship when all preorders are ready to ship. If you need your ready to ship items faster than your preorder items, we recommend placing two separate orders.

3. What fabrics are the products made of?
Sleeves tend to be made from chiffon, organza, and a mix of cotton and elastane. The bodice tends to be made with a mix of cotton and elastane. Skirts tend to be made from chiffon, organza, soft tulle, and a mix of cotton and elastane. Linings are made from a mix of cotton and elastane.

4. How do I take care of my Taylor Joelle products?
We recommend washing on the gentle, cold setting, and placing it in a wash bag while washing. Then lay flat to dry. 

Please reference the link below for a wash bag:

https://www.amazon.com/dp/B073XRZ4H2/ref=cm_sw_r_as_gl_api_gl_i_J52A3N73YBCZM1NNMPV0?linkCode=ml1&tag=taylorjoell0c-20&th=1

5. What are my shipping options?
At checkout we currently offer one shipping option:
Economy: 5-8 business days

6. Can you ship internationally or process international credit cards? 
We currently offer International shipping to most places. Input your address at checkout to see if your location is serviced by our shipping service. Shipping fees can be applied upon delivery for International orders. 

7. How can I pay for my order?
Holly and Bloom currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal, Apple Pay, and Google Pay.

8. How can I check the status of my order?
We know you are so excited to receive your order, which is why we will be sure to notify you when your order starts to ship via the email you entered when you placed your order.

9. Can I cancel or change my order?
We can cancel orders that haven't started to ship. Most preorders take 4-6 weeks to start shipping and can be cancelled during that time. Please email customer service at info@hollyandbloom.com

10. Can I exchange my order?
If you’d like to make an exchange, please reach out to customer service at info@hollyandbloom.com. If you prefer to place another order and return your order, please refer to our returns section above.

11. How do I return my order?
Returns are accepted for all items within 14 days of delivery. Please visit our returns section above to initiate the returns process.

12. What do I do if my order is damaged, I received the wrong item, or my order is missing part of it?
We value your support and strive to make sure you get all the high quality products that you ordered. Please email into customer service at info@hollyandbloom.com with your order number, a description of the problem, and a picture of any defects.

13. Can I request a custom made dress?
Unfortunately, we don't make custom orders. We do want to make products that you love, so please join our Facebook page to receive sneak peeks on upcoming designs and help pick what we create next...