So we ended up getting this dress by mistake and Holly and Bloom made it right and we kept it. Our daughter wore it once and it came apart at the seams. I sent a chat to Holly and Bloom and it said if you leave chat they will email you. It’s been 2 days and I haven’t heard anything. We have other things from Holly and Bloom that have been great quality, maybe this one is defective?
***update*** they sent a response giving me a few options to fix the issue. I responded over 2 days ago and still have not heard again. I’m not sure why they are not responding back via their chat feature.
Hello Danielle, We are so sorry about that! We aren't quite sure what happened to your emails and chats, but we take full responsibility. We are going to go hunt for you chat, and send you an email with some options to make this right. Again, we are so sorry!